1. Information We Collect
We collect information necessary to facilitate international trade and secure e-commerce transactions:
• Identifiers: Name, business name, email, phone number, and shipping/billing addresses.
• Verification Data: For sellers and B2B clients, we may collect government-issued IDs or tax identification numbers to comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Financial Data: Payment details are processed securely via Stripe. We do not store credit card numbers on our servers.
• Logistics Data: Information required for customs clearance and international shipping, including package contents and destination requirements.
2. How We Use Your Information
We use your data to:
• Fulfill Orders: Process payments, manage inventory, and coordinate shipping.
• Facilitate Trade: Connect verified buyers and sellers and manage RFQs (Requests for Quotes).
• Ensure Security: Detect and prevent fraudulent transactions, which is vital for maintaining our high-trust environment.
• Compliance: Meet Canadian federal tax (GST/HST) and international trade reporting obligations.
3. Data Sharing & International Transfers
Klicketh does not sell your personal data. We share information only with:
• Service Providers: Payment processors (Stripe), banking partners (Wise), and global carriers.
• Trade Partners: Relevant data shared between buyers and sellers to complete a transaction.
• Cross-Border: Data may be processed in Canada, the US, or Ethiopia. We use encryption and contractual safeguards to protect data across borders.
4. Your Rights (Canada & International)
Depending on your location (such as Ontario/PIPEDA or California/CCPA), you have the right to:
• Access & Correct: Request a copy of your data or update inaccuracies.
• Deletion: Request that we delete your account and personal info (subject to legal retention periods for tax/audit records).
• Withdraw Consent: Revoke your consent for marketing communications at any time.
5. Data Retention
We retain financial and transaction records for 7 years to comply with Canada Revenue Agency (CRA) requirements. General account data is kept as long as the account is active or as needed to provide our services.
6. Security
We employ industry-standard SSL encryption and secure server protocols. While no system is 100% secure, we take all reasonable steps to protect your data from unauthorized access.
7. Contact Us
For privacy-related inquiries or to exercise your data rights, please contact our Data Compliance Officer at Admin@klicketh.com.
